FAQs
What is a third-party logistics company?
A third-party logistics company, or 3PL, arranges warehousing and last-mile delivery so retailers do not have to run those operations themselves. Diakon Logistics is a furniture and appliance delivery 3PL. We arrange last mile for big and bulky products like appliances, furniture, exercise equipment, and mattresses, through independent motor carriers.
What specific services does Diakon Logistics offer?
Diakon Logistics is a furniture and appliance delivery 3PL. We arrange last-mile delivery of big and bulky products like appliances, home furnishings, exercise equipment, medical equipment, and bedding through independent motor carriers. Diakon has solutions for managed transportation, warehousing/cross-docking, flatbed, Moffet trucking, box truck, appliance installation, furniture assembly, aftermarket support, Flex warehousing, On-demand delivery and reverse logistics. Retailers contract with Diakon due to their cost-saving model and award-winning solutions.
What are the benefits of outsourcing?
Partnering with a quality 3PL provider delivers consistent service, reduces liability and costs, and streamlines operations through specialized delivery professionals. Deciding to outsource depends on your business needs and timing—consider these factors to evaluate the value of logistics outsourcing.
Why would a retailer want to outsource its home delivery operations?
Home delivery is where your brand meets your customer—right at their door. This is your chance to impress with exceptional service, attention, and care. That’s why choosing the right partner for your logistics is essential. Diakon arranges last-mile programs so retailers can focus on sales.
Leverage your resources: It is a fact that by outsourcing home delivery operations to an outside firm, you will save valuable company time and resources. Instead of dealing with merchandise deliveries, scheduling those deliveries, sending staff out on deliveries, rescheduling no-shows, and handling the many other details around this service, you're simply able to continue with the business of merchandising and sales.
Benefit from expertise: Many companies just don't have the personnel to handle the home delivery process. Sure, they may have the staff to do it, but the staff may not be knowledgeable or experienced in all phases of this work. Rather than spending time training, and living through the mistakes that are bound to happen when you have inexperienced people taking on a delivery job, outsourcing lets you pass the task off to people who are experienced and specifically trained to handle it.
Maintain your brand: Your 3PL provider can become an extension of your brand. That's what we do at Diakon Logistics. Our people become a very natural extension of your team – treating your customers and your merchandise exactly as you would want it to be treated.
Reduce risk and liability: Managing your own fleet and in-home delivery team increases your business risk, especially with changing DOT regulations and employment laws. Outsourcing helps protect your operation and keeps you compliant.
Save money: One of the most important reasons to outsource your home delivery operations to a 3PL provider is to save money—not just upfront, but at every step of the process. The right 3PL partner brings proven processes, industry-leading technology, and efficient systems that reduce overhead and eliminate waste. By leveraging specialized expertise and streamlined operations, 3PLs can find cost-saving opportunities your business may overlook. Their commitment to efficiency means your deliveries run smoothly, with predictable expenses and fewer surprises. This allows you to reinvest resources into your core business and stay competitive in a rapidly evolving market.
How do I know that my customers are getting the best delivery service with Diakon Logistics?
At Diakon Logistics, we work closely with you to set clear performance goals that reflect your business priorities. We measure and track these KPIs daily to ensure our delivery service meets your standards. To guarantee your customers are satisfied, we use an independent surveyor to collect feedback after every delivery. This data helps us continuously improve and demonstrate the quality your customers receive. Our dedication to exceptional service has earned us national recognition and industry awards.
What is the difference between a "dedicated" and "co-mingled" model?
In a dedicated model, all product on that route is your product. Customer communication and delivery scheduling are branded to your retail business, so the relationship stays with your brand. With our co-mingled model, products from multiple retailers are combined in our warehouses to create cost-effective delivery routes, all while maintaining our high standards of service.
For greater flexibility, our Flex warehousing solutions let you scale storage space up or down based on your needs—giving you complete control over your inventory without long-term commitments. And with Diakon’s On-Demand Delivery services, you can rely on quick, responsive deliveries that support projects of any size or duration. Whatever your requirements, Diakon offers seamless, reliable solutions designed to grow with your business.
Is my business eligible for a dedicated or flex model?
Dedicated models are ideal for retailers with multiple locations, frequent daily deliveries, and higher sales volumes. Flex models offer a scalable, flexible warehousing and delivery solution—perfect for smaller retailers or e-commerce businesses with changing inventory and delivery needs.
What does it mean when you say you offer same-day delivery?
If you want to offer same-day delivery, Diakon Logistics can design a custom program that meets your needs and market. Our expertise and technology make it possible to deliver big-ticket items fast, creating a standout experience for your customers and giving your business a competitive advantage.
What type of technology do you use to track shipments and routes?
We use advanced AI and machine learning to plan delivery routes for maximum efficiency and cost savings. Our proprietary technology gives you real-time visibility into fleet movements and delivery status across your entire operation. With our DC1 platform, you can track orders and access customized performance reports to keep your business running smoothly.
How do you know if my customers/consumers are satisfied?
Every delivery that Diakon Logistics tenders to a delivery professional includes a follow-up customer survey, performed via, text, email or phone. These results are used to measure and report on the satisfaction of your customers based on criteria that you have established.
Where is Diakon Logistics located?
Diakon arranges last-mile solutions nationwide through independent motor carriers who hold their own operating authority. Our expansive network and local expertise mean we can support your logistics needs wherever your customers are located. Whether you're looking for consistent service across regions or specialized support in key markets, Diakon is positioned to help your business grow without boundaries.
Does Diakon arrange last-mile delivery 7 days a week?
Yes. Diakon can arrange five-to-seven days of last-mile delivery per week, depending on the retailer's model.
What types of industries does Diakon Logistics handle?
We specialize in supporting retailers and manufacturers of high-value, big-ticket items—such as appliances, bedding, medical equipment, building materials, electronics, and furniture. By partnering with companies in these industries, we help overcome the unique challenges of shipping and delivering large or delicate products. Our tailored logistics solutions drive efficiency, boost customer satisfaction, and help your business achieve greater profitability and consistent growth in a competitive market.
What types of last-mile deliveries does Diakon arrange?
Diakon arranges white-glove and standard in-home last-mile delivery for furniture, appliances, and electronics, plus drop-shipping for flooring, seasonal goods, and construction materials, through independent motor carriers. Diakon on Demand supports commercial and short-term projects.
How do you vet independent motor carriers?
Independent motor carriers are vetted before they are contracted, including DOT requirements, criminal background checks, drug testing, and work-eligibility verification. Diakon Compliance Pro (DCP) digitally verifies each contracted delivery professional against those standards before the route starts. That is how we hold the highest compliance standard in the work we arrange.
How do you work with independent motor carriers?
Each Diakon location has on-site program managers who coordinate daily brokerage operations and communicate with independent motor carriers. Our team uses AI-supported systems for better visibility, better processes, and faster resolution. Each independent motor carrier is vetted to confirm they can perform the work they are contracted for. This hands-on approach guarantees accountability and constant communication, so you can trust that your standards for service and compliance are upheld at every level.
Do retailers lose control of their brand when using Diakon Logistics?
No. In a dedicated model, all product on that route is your product. Customer communication and delivery scheduling are branded to your retail business, so the relationship stays with your brand. We're not in the business of promoting Diakon Logistics. We're in the business of promoting your brand.
What makes Diakon Logistics different from other delivery or logistics companies?
Diakon stands as a leader in last-mile logistics, recognized with numerous industry awards and the distinction of excellence from the National Home Delivery Association. Our proven experience means you can count on us for consistently high customer satisfaction, no matter the scale of your needs.
We believe in true partnership—offering ultimate flexibility in our services. Whether you need dedicated or flex warehousing, on-demand delivery, or tailored solutions for peak seasons and special projects, we adapt quickly to your requirements without ever sacrificing quality or driving up costs. Our efficient, tech-enabled operations mean we can keep prices highly competitive, providing exceptional value at every turn.
At the heart of our service is high-tech enablement. Through advanced, proprietary tracking and our commitment to transparency, you gain full, real-time visibility into every order and delivery across your network. This empowers you and your customers with reliable updates, peace of mind, and a seamless experience from start to finish.
Our passion for creating custom logistics solutions, our ability to deliver for any project size on your terms, and our drive to maintain the highest standards in the industry all combine to set Diakon apart. We’re dedicated to helping your business grow—and to giving your customers the kind of service that builds lasting loyalty.
Does Diakon Logistics have warehousing and cross-docking capabilities?
Diakon Logistics operates a network of warehousing and cross-docking facilities nationwide, giving you access to secure, strategic storage wherever you need it. If your business requires a new location, we have the resources and flexibility to open a dedicated facility anywhere in the United States, ensuring your logistics operations scale seamlessly as your business grows.